Formed
only 12 years ago,
Just Benches have become and continue to be industry leaders because
we are constantly reassessing our performance and striving to improve
the quality of our products and services to continue to be a leader
in the Australian market.
Just
Benches lead the industry by providing:
- Quality
products made possible by the latest methods, tools and technologies.
- Quality
service and courtesy in the way we handle our clients from the
point of enquiry until the end of the warranty period, but beyond.
Industry
leaders
We do not rest on our strong business position and continue to strive
to educate the marketplace on who we are and what we have to offer.
We
constantly reasses our performance and strive to improve the quality
of our products and services to continue to be a leader in the Australian
market.
By
ensuring we are at the forefront of our industry and by making use
of the latest technology, both hardware and software, our company
continues to be recognised as an industry leader.
The
Benchmark for Quality …
How
do we ensure we are "The Benchmark
for Quality"?
- through
the latest methods, tools and technologies.
- through
service and courteous attention to detail we can be proud of.
- through
systems that ensure everything runs smoothly.
- through
manufacturing processes that produce craftsmanship outcomes every
time.
Setting
ourselves apart
The following points illustrate how we set
ourselves apart.
- The
best and latest equipment
- Point
to point routers.
- Flow
through post former.
- Beam
Saws.
- Edge
banders.
- Latest
technology computer hardware and software.
- We
are easy and personable to deal with
- We
are an owner / operated company. This means that from the
top down we are in touch with your needs as our client, and
we know and understand what the "market" changes
are because we are in front of them on a daily basis.
- All
our team members have exceptional knowledge of all our products
and procedures. This will ensure that when you make an enquiry
with us, your call is handled professionally and quickly which
means you will get the answers you are looking for when you
need them.
- All
our team leaders have been with us for at least 5 years. During
this time we have been able to train them and place them in
areas within our business that match their gifts, skills and
abilities. This means that you can be sure that no matter
whom you talk to and why, you can be guaranteed of speaking
to some one who knows your needs.
- All
our team members are easy to access. Whether you need information
on our products, an update on where your order is up to, or
you need our advice during or after your installation, you
will be able to speak to the right person.
- We
have a customer service and sales team that is "on the
road". This is so that we continually take the time to
understand your needs and what is important to you where you
are. We try to take a pro-active approach to you so that you
are kept up to date with the different products that continually
flow into the market.
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Quality
service
- Our
"key point" team leaders have been with us for a number
of years. This ensures that as our customer, you get personal
service that is consistent from people who know your needs.
- We
deliver your products to site for you. This ensures that your
tops arrive on site exactly as they leave our factory which means
no returns and no delays.
- Before
we cut your tops, one of our qualified team will double check
your plans to confirm everything is alright. This means that there
are no mistakes made and no delays once your tops arrive on site.
- We
have recently expanded our team so that we can have someone monitoring
the ETA of your bench tops. This is to ensure that we meet your
timeframes. So if there are any problems, we will contact you
with plenty of time so that you can reschedule your timetable
to suit. And should any product you order not be available from
any of our suppliers, we will notify you as soon as possible after
your order has been placed with some alternatives for you.
- Because
our goal is to offer you quality, personalised service, we have
made available to you two key people. One will be available to
help you plan your jobs and oversee the "production process"
of your tops and is also available to visit you on site should
there be any concerns with the quality of our product. The second
will be available to help you with options and alternatives when
choosing your tops and is available to show you through the options
in our showroom.
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We
are reliable in seeing the job through
- Our
products are quality inspected to ensure our products are of the
highest standards. This is to ensure that every time you order
a Just Benches bench top, you will receive the same high standard
product.
- Our
commitment to you doesn't end once we deliver your bench top.
We will be available to you should you have any problems with
installation.
Staff
training
- All
the members of our production team are "trade qualified".
Our production manager has been with us for 10 years now, so he
knows our systems inside out. His job is to ensure that you receive
100% quality from us 100% of the time.
- From
junior apprentice to fully qualified tradesman, we train our team
in all processes both practical and theory. We've been doing this
for 10 years, which means that every person working on your benches
has been trained with a proven formula. And, most of our apprentices
stay with us once they are qualified which means we are able to
continually expand our production facilities.
- Our
office team members have all been trained and are qualified in
their area of expertise. So whether you are dealing with our receptionist,
sales team, estimators, or any one else, you can be assured of
"professional" service.
- Our
sales team is available to help you in any way that is practical.
This is an extra "touch" we have added to make sure
you are handled at all times with care.
- Just
Benches is an owner operated company. This means that the people
who own the business run the business. This ensures that you are
looked after at all times at the highest level and that if you
have a problem, the owner of the business will get involved.
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Quality assured and guaranteed
- All
our products undergo a "final inspection" check from
our two quality managers. This will guarantee that when our products
leave our factory, they receive our "seal of quality"
every single time and without fail.
- Once
more, provided you have followed our basic care and handling processes,
you can be reassured that the as far as the quality of the bench
tops is concerned, the risk is ours. This means that once you
have installed the bench tops, the long term quality and performance
of those tops is guaranteed by us and our suppliers, not you.
- Our
bench tops are a "totally sealed" product which means
that there is no risk of water damage including at the joins provided
you use the epoxy we supply you with and that you follow the instructions
provided.
- Every
bench top that leaves our factory has a "Do's and Don'ts"
care and handling checklist. This will ensure that the end user
knows the limitations of the products and can make sure that they
care for their bench tops accordingly.
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